2009
Don’t call it Frisco
No. 011
DESCRIPTION◆
Seeking startups, talent, and sunshine, Zendesk headed west. 410 Townsend was home to Twitter, Dropbox, and former Buddhist center—fate. Zendesk moved in but Morten and Alex didn’t like it. First yelling, then mediation.
ZENDESK VALUE: Humblidence
2010
Chat enters the chat
No. 012
DESCRIPTION◆
We hammer on omnichannel because social and chat support are crucial. But they didn’t always exist. Our ears ringing from TechCrunch’s 'basically a help desk with some RSS and a blog' line, we debuted bells and whistles. Enter chat support.
ZENDESK VALUE: Purpose
2010
5,000 customers is a lot
No. 013
DESCRIPTION◆
We had a successful seed round, our first U.S. office, our first big-name customer—MSNBC—and the innovation of tweets to tickets. Now we hit 5,000 customers. It would take another three years for Mikkel to reach 5,000 followers on Twitter.
ZENDESK VALUE: Purpose
2010
An XL mea culpa on poly-cotton
No. 014
DESCRIPTION◆
When we screwed up a pricing change and enraged customers, we apologized. And made T-shirts of the apoplectic tweets. Think: You guys are ASSH*LES stop justifying your BULLSH*T. Mikkel also sent out an email…apologizing.
ZENDESK VALUE: Humblidence
2011
A new semester begins
No. 015
DESCRIPTION◆
Our top FAQ was: “How do I get the most out of Zendesk?” With the launch of Zendesk University, we offered courses, from 101 to advanced, on how to set up and run a help desk smoothly. Students also shared best practices with each other. A+
ZENDESK VALUE: Community