2010
An XL mea culpa on poly-cotton
No. 014
DESCRIPTION◆
When we screwed up a pricing change and enraged customers, we apologized. And made T-shirts of the apoplectic tweets. Think: You guys are ASSH*LES stop justifying your BULLSH*T. Mikkel also sent out an email…apologizing.
ZENDESK VALUE: Humblidence
2011
A new semester begins
No. 015
DESCRIPTION◆
Our top FAQ was: “How do I get the most out of Zendesk?” With the launch of Zendesk University, we offered courses, from 101 to advanced, on how to set up and run a help desk smoothly. Students also shared best practices with each other. A+
ZENDESK VALUE: Community
2011
Zendesk down under
No. 016
DESCRIPTION◆
Zendesk went international with the opening of the Melbourne, Australia, office. We teamed up with design firm Blitz to keep the Edwardian elements of the building intact, while filling the space with warm Danish wood and light fixtures.
ZENDESK VALUE: Community
2011
Watch your language
No. 017
DESCRIPTION◆
Same great support, now in 10 languages. As our customer base grew, we stepped up our global product game—Zendesk offered in English, French, German, Italian, Japanese, Korean, Portuguese, Spanish and simplified and traditional Chinese.
ZENDESK VALUE: Inclusivity
2011
London calling
No. 018
DESCRIPTION◆
We crossed the pond for our third office, settling in Paddington, London. A refresh in 2016 brought more collaboration stations into the space, taking inspiration from East London cafes and Scandinavian hospitality.
ZENDESK VALUE: Community