2011
Expansion as a full circle
No. 019
DESCRIPTION◆
Mikkel says early Zendesk was arguing about everything and trying to turn an idea into a reality. The three worked in Alex’s tiny loft in Copenhagen, a city of a million. Now, it was time to go back—and this time, a real office.
ZENDESK VALUE: Community
2012
Agents say the darndest things
No. 020
DESCRIPTION◆
In a classic of CX cinematography, Zendesk’s Matt Latkiewicz, headset on, deadpans agent standards: Can I get the last four of your social? Wait, your password is password? Do we integrate with a fax machine? The answer is still no.
ZENDESK VALUE: Community
2012
Customer No. 25,000 was noteworthy
No. 021
DESCRIPTION◆
Just five years after going live, we hit a milestone. Our 25,000th customer was transformational ideas organizer Evernote, which first used Support and Chat to support its 200+ million customers. Zendesk and Evernote—what a great idea.
ZENDESK VALUE: Community
2012
Customer Service Hero Tour
No. 022
DESCRIPTION◆
In a series of half-day events in Denver, Austin, and Chicago, bestselling author Micah Solomon helped us spread the gospel of customer service best practices. Sessions covered secret CSAT formulas and key factors in being customer focused.
ZENDESK VALUE: Humblidence
2012
Looking for a Zendesk alternative?
No. 023
DESCRIPTION◆
We made a mockumentary on a grunge band, pissed that Mikkel stole its name—thus making ‘Zendesk alternative’ do our SEO bidding. The band, with boomerang Jake Meltzer, debuted at a holiday party. Mikkel played cowbell. The site is still up.
ZENDESK VALUE: Inclusivity