51
70

2020

51. We Make an Impact  Details WithinBaseball card background

We make an impact: details within

No. 051

DESCRIPTION

It’s one thing to say we’re globally conscious. In our first ever Global Impact Report, we share the details of our environmental, social, governance (ESG) progress, including 22,000 volunteer hours and $1.3 million in grants.

ZENDESK VALUE: Inclusivity

2020

52. a Sudden Halt to RelatingBaseball card background

A sudden halt to relating

No. 052

DESCRIPTION

People had already arrived in Miami for Relate when the pandemic hit. The virus was brand new and times were freshly unprecedented. We made the painful call to cancel Relate—inadvertently becoming an early model of CSR around Covid.

ZENDESK VALUE: Community

2020

53. We Put Our Digital Foot ForwardBaseball card background

We put our digital foot forward

No. 053

DESCRIPTION

Since we were already evolving our use of office space (remember “neighborhoods”?), Zendesk was primed to shift to a digital-first working culture in 2020. “We hire adults,” Fidelma Butler has said. The quality of our work comes first.

ZENDESK VALUE: Inclusivity

2020

54. Employees Talked; Leaders ListenedBaseball card background

Employees talked; leaders listened

No. 054

DESCRIPTION

Multiple crises had hit. We felt an urgent need to support employees. We saw a dichotomy of leaders who want to solve and employees who want to feel heard. Empathy circles were born: safe spaces where people could talk and feel safe.

ZENDESK VALUE: Community

2020

55. It’s Good Being GreenBaseball card background

It’s good being green

No. 055

DESCRIPTION

We worked with a sustainability firm to analyze our greenhouse emissions. In 2020 we hit our goal of powering our offices with 100% renewable energy. A year earlier than planned! WFH helped—and we doubled our investment in carbon offsets.

ZENDESK VALUE: Trust

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