2020
We put our digital foot forward
No. 053
DESCRIPTION◆
Since we were already evolving our use of office space (remember “neighborhoods”?), Zendesk was primed to shift to a digital-first working culture in 2020. “We hire adults,” Fidelma Butler has said. The quality of our work comes first.
ZENDESK VALUE: Inclusivity
2020
Employees talked; leaders listened
No. 054
DESCRIPTION◆
Multiple crises had hit. We felt an urgent need to support employees. We saw a dichotomy of leaders who want to solve and employees who want to feel heard. Empathy circles were born: safe spaces where people could talk and feel safe.
ZENDESK VALUE: Community
2020
It’s good being green
No. 055
DESCRIPTION◆
We worked with a sustainability firm to analyze our greenhouse emissions. In 2020 we hit our goal of powering our offices with 100% renewable energy. A year earlier than planned! WFH helped—and we doubled our investment in carbon offsets.
ZENDESK VALUE: Trust
2020
Together, alone, online
No. 056
DESCRIPTION◆
Our volunteering, core to what makes Zendesk great, was Tenderloin-focused, like serving meals. Then 2020 hit. With Living Room Live, employees taught classes by Zoom. Was there a better time that year than virtual karate with seniors?
ZENDESK VALUE: Community
2020
One small tweet for mankind
No. 057
DESCRIPTION◆
It started with a Mikkel tweet: Anyone who needed Covid-19 help or guidance or wanted to use Zendesk products for relief efforts should email us. He attached a Google doc to apply for free software. From this, Tech for Good was born.
ZENDESK VALUE: Inclusivity